Support
SERVICE and WARRANTY
DNA-Technology provides warranty and service for equipment manufactured by the company in accord with terms and conditions of purchasing contract. During warranty period, we provide warranty repair and maintenance of equipment. After the end of this period, we give after-sales support for our equipment.
Service engineers and regional representatives will help you to install the acquired equipment for PCR laboratories and carry out workplace and introductory training.
Training based on our laboratory facilities in Moscow or at the workplace where the equipment manufactured by “DNA-Technology” installed is also possible.
QUESTIONS and PROBLEMS
Dear colleagues, if you are in another time zone or can not get through to us, in order to expedite the circulation of information, you can fill in the questionnaire (equipment, reagents, or problems of delivery) and send it to e-mail box: help@dna-technology.ru, or by fax: +7 (499) 616-49-02 to Khersonskaya Anastasia.
In order to make our help more informative for you, please note that any questions regarding the kits or devices must be accompanied by your work protocols.
Questionnaire Questionnaire instruments Sets questionnaire delivery
SOFTWARE for devices